AnsweredAssumed Answered

Unable to get CUIC permalink to display under Finesse agent version 10

Question asked by yavuzsab on May 27, 2014
Latest reply on Apr 11, 2015 by TimLosee1

Hi Experts,

 

CUIC version 10

Finesse version 10

 

I've gone through the CUICSampleGadgets readme and pdf file available from Cisco DevNet for Finesse and configured this accordingly step by step and still have yet to successfully have CUIC permalink displayed on Finesse client.

 

I'm able to browse to CUIC.xml just fine from a browser, but I needed to check if I need to add the following permalink below? as it does not match the whats shown int the CUIC.js file.

 

Please advise. Really want to get this to work for my Finesse agents as Live Data report for Finesse using UCCE is not supported.

 

e.g. from CUIC FInesse gadget .pdf

 

<iframe src="http://10.86.140.90:8081/cuic/permalink/PermalinkViewer.htmx?viewId=500DAF961000012834F0D57E0A568C5A&linkType=htmlType&viewType=Grid" width="100%" height="650">

 

Thank you,

Yavuz

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