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Getting lost Call

Question asked by ermoshinp on May 22, 2014
Latest reply on May 23, 2014 by ermoshinp

Sorry for my english. I developing cti os application on delphi with cti os manager . Usualy all work fine, but i have next situation. CTI OS manager distribute task to agents. The agen recive call (CallType=eCTypeOOReservationPreview) and User closing application (in test mode, for debugging - may be application crash, user error and etc). User again start application, login, and agent already in state eTalking. Question: how to pick up exist Call? How to obtain UniqueObjectID for get Call object? Or what to do in this situation?

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