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Error authenticating with sandbox (Authentication Server can't generate a valid session ticket)

Question asked by danielwerner on May 20, 2014
Latest reply on May 26, 2014 by tonally

I have removed my specific authentication information, but when I try to authenticate against the XML API for webex with the following XML,

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

<serv:message xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

  <header>

    <securityContext>

      <webExID>(withheld)</webExID>

      <password>(withheld)</password>

      <siteID>(withheld)</siteID>

      <partnerID>(withheld)</partnerID>

    </securityContext>

  </header>

  <body>

    <bodyContent xsi:type="java:com.webex.service.binding.user.AuthenticateUser">

      <samlResponse/>

    </bodyContent>

  </body>

</serv:message>

 

I get the following error:

 

<?xml version="1.0" encoding="UTF-8"?>

<serv:message xmlns:serv="http://www.webex.com/schemas/2002/06/service" xmlns:com="http://www.webex.com/schemas/2002/06/common" xmlns:use="http://www.webex.com/schemas/2002/06/service/user"><serv:header><serv:response><serv:result>FAILURE</serv:result><serv:reason>Authentication Server can't generate a valid session ticket</serv:reason><serv:gsbStatus>PRIMARY</serv:gsbStatus><serv:exceptionID>030048</serv:exceptionID><serv:subErrors><serv:subError><serv:exceptionID>AS0045</serv:exceptionID><serv:reason>no assertion</serv:reason><serv:value></serv:value></serv:subError></serv:subErrors></serv:response></serv:header><serv:body><serv:bodyContent/></serv:body></serv:message>

 

Aside from the specific login information, can someone point me at documenation that describes the exception in more detail? I believe I have the correct webexid, password, siteid, and partnerid.

 

Thanks,

 

Daniel

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