AnsweredAssumed Answered

uccx campaign contacts status

Question asked by vijeesh14 on May 12, 2014
Latest reply on May 13, 2014 by amarkum


     I am uploading  Contacts to campaign using  uccx 10.5 rest api. It works fine. all contacts are sending to dialer. after the call is completed contacts are cleared from dialer.  I need some classrifications


    1. How to Get list of completed Calls/answered Calls. ( based on my understanding after completing the outbound call the list is cleared from uccx campaign contacts).

     2. how to Get the list of contacts for rescheduling ( customer not attended this call , busy , Callback ).



I am using Fineese agent desktop.