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uccx campaign contacts status

Question asked by vijeesh14 on May 12, 2014
Latest reply on May 13, 2014 by amarkum

Hi,

     I am uploading  Contacts to campaign using  uccx 10.5 rest api. It works fine. all contacts are sending to dialer. after the call is completed contacts are cleared from dialer.  I need some classrifications

 

    1. How to Get list of completed Calls/answered Calls. ( based on my understanding after completing the outbound call the list is cleared from uccx campaign contacts).

     2. how to Get the list of contacts for rescheduling ( customer not attended this call , busy , Callback ).

 

 

I am using Fineese agent desktop.

 

Thanks

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