Announcing Cisco Prime Collaboration Version 10.5:Now Including Extended Assurance for Contact Center, Zero-Touch Provisioning, and Multi-Customer Assurance

Discussion created by efarley on May 9, 2014
Latest reply on Jun 2, 2014 by jiwhitte

Cisco Prime Collaboration provides simplified, end-to-end collaboration management—all in one product:

  • Automated, accelerated provisioning
  • Comprehensive service assurance management
  • Long-term trending and analytics across our voice and video collaboration systems


The latest version, Cisco Prime Collaboration 10.5, is orderable now and targeted to ship on May 15, 2014.


New Features include:

  • Cisco Prime Collaboration Contact Center Assurance, offering monitoring and diagnostics to help: reduce costly downtime and promotes agent productivity for Cisco Unified Contact Center Enterprise

  • Provisioning enhancements, including:
    -Zero-touch provisioning
    -A new wizard that accelerates the setup of Cisco Unified Communications applications and Cisco Prime Collaboration Provisioning

  • Assurance enhancements including Call Signaling Path Trace and Analysis and Custom (user defined) Trunk Group Utilization monitoring and reporting

  • Multi-customer assurance that reduces costs by managing multiple Cisco UC deployments with a single instance of Cisco Prime Collaboration Assurance

  • VMware High Availability


Visit www.cisco.com/go/primecollaboration.