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Time in state for agents

Question asked by mendezmarucho on May 8, 2014
Latest reply on May 8, 2014 by dlender

Hi all,

 

We have several customer that are requesting to have the ability for their agents to see the current time in an state, for example: Talking, Not Ready, Ready.. etc.

 

This is because they get paid for comply with the times in their contract but in Finesse is not so easy find this information.

 

Please let me know if we can do this in some way.

 

cisco_cs_4.jpg

 

Regards,


Marucho Mendez

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