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Finesse gadget to Enable Agents to Switch Queues

Question asked by jeanphilippemortier on Apr 24, 2014
Latest reply on Apr 25, 2014 by jeanphilippemortier



I saw at Cisco live! a case study where agents could change attributes value (false/true) through a toggle button in a Finesse gadget.

  -> Presentation "Advanced CCE Scripting with Precision Routing" case study 5.


Through the Finesse API and webservices, i can get some information to display on a gadget but i didn't find how to set agent configuration such as change the proficiency level or the boolean value for attributes.


Is anybody using this feature with a finesse gadget ? Do you have any examples ?


Thank you in advance.


Jean-Philippe Mortier.