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Need the caller id from cisco finesse after logged in to Finesse page

Question asked by naveenkumarp on Apr 15, 2014
Latest reply on Apr 16, 2014 by naveenkumarp

I need the caller id information from cisco finesse after logged in to the finesse page.

 

This is the Scenario: The Agent is already talking to a customer means he is already in the talking state. Now, he logged into the Finesse page but the finesse api not returning the from address and to address for the dialog api request - http://finesse1.xyz.com/finesse/api/Dialog/12345678. But it is returning the dialog id.

 

This is the response I received for the above request

 

<Dialog>

  <associatedDialogUri></associatedDialogUri>

  <fromAddress></fromAddress>

  <id>16781545</id>

  <mediaProperties>

    <DNIS></DNIS>

    <callType>OTHER_IN</callType>

    <callvariables>

      <CallVariable>

        <name>callVariable1</name>

        <value></value>

      </CallVariable>

      <CallVariable>

        <name>callVariable2</name>

        <value></value>

      </CallVariable>

      <CallVariable>

        <name>callVariable3</name>

        <value></value>

      </CallVariable>

      <CallVariable>

        <name>callVariable4</name>

        <value></value>

      </CallVariable>

      <CallVariable>

        <name>callVariable5</name>

        <value></value>

      </CallVariable>

      <CallVariable>

        <name>callVariable6</name>

        <value></value>

      </CallVariable>

      <CallVariable>

        <name>callVariable7</name>

        <value></value>

      </CallVariable>

      <CallVariable>

        <name>callVariable8</name>

        <value></value>

      </CallVariable>

      <CallVariable>

        <name>callVariable9</name>

        <value></value>

      </CallVariable>

      <CallVariable>

        <name>callVariable10</name>

        <value></value>

      </CallVariable>

    </callvariables>

    <dialedNumber></dialedNumber>

  </mediaProperties>

  <mediaType>Voice</mediaType>

  <participants>

    <Participant>

      <actions>

        <action>TRANSFER_SST</action>

        <action>CONSULT_CALL</action>

        <action>HOLD</action>

        <action>UPDATE_CALL_DATA</action>

        <action>SEND_DTMF</action>

        <action>DROP</action>

      </actions>

      <mediaAddress>5008</mediaAddress>

      <mediaAddressType>AGENT_DEVICE</mediaAddressType>

      <state>ACTIVE</state>

      <stateCause></stateCause>

    </Participant>

  </participants>

  <state>ACTIVE</state>

  <toAddress></toAddress>

  <uri>/finesse/api/Dialog/16781545</uri>

</Dialog>

 

 

Is there any possibility to get the fromAddress and toAddress information using any other API?

 

Thanks.

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