AnsweredAssumed Answered

Cisco Finesse API for WIM chat event

Question asked by satendra@wipro on Apr 5, 2014
Latest reply on Apr 8, 2014 by satendra@wipro

Hi,

 

We have below setup:

1)Finesse 9.1

2) WIM 9.0

3) UCCE

9.x

 

We have successfully integrated WIM with UCCE and ICM is able to

reserve agent when chat is initiated by customer and both customer and agent are

able to chat.

 

However during chat, when we send rest API(http://10.252.1.96/finesse/api/User/7002/Dialogs

)

to get dialog information ,we are not getting any data in response of this rest

api invoke. Here 7002 is agent who has logged into both Finesse and

WIM.

 

We made voice call to same agent and are able to get diaog

information by invoking rest API:http://10.252.1.96/finesse/api/User/7002/Dialogs

 

Pls

let us know why Finesse API is not showing any Dialog information for WIM chat

event.

 

Does Finesse supports WIM chat event capturing?

 

Thanks:

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