AnsweredAssumed Answered

Chat Dialog Events to Finesse Server

Question asked by mahendra@wipro on Apr 5, 2014
Latest reply on Apr 7, 2014 by mahendra@wipro

Hi Everybody,


We are implementing chat solution through UCCE-9.0 with WIM and Finesse Agent Desktop.

The issue we are facing is that, when the chat contact is getting delivered to the WIM chat page Finesse notification server is not relaying any CTI events to its listeners. Also when the chat dialog is active, the REST API calls (through HTTP) to Finesse server is not giving any chat contact information for the user (using - "Get List of Dialogs Associated With User").

Please clarify if CTI events and dialogs of chat contacts are availble at Finesse end?