AnsweredAssumed Answered

Softphone or Physical Phone screen does not reflect the agent state

Question asked by KandyOtero on Mar 26, 2014
Latest reply on Mar 28, 2014 by dlender



I have a problem with login with finesse.


When I login on UCCX by the physical phone or softphone keyboard, the screen on the device changes, and show me options for exampe to change state, but when I loggin with finesse the device screen dont changes.


However when I loggin with EMAPI the device shows ok the screen information.


Any Ideas?

Best Regards Kandy