AnsweredAssumed Answered

Abandoned Call on queue

Question asked by KandyOtero on Mar 24, 2014
Latest reply on Mar 24, 2014 by KandyOtero



I need to control the calls received on a CRM when the caller abandone the call, because the agent must call him later (is an emergencies system).


When I have Agents logged on the queue, finesse send an event:






Then I can to control this missed/abandoned call.


But my problem is how get the abandoned call if this call is on a queue waiting for a free Agent.


Is possible get the caller information abandoned on the queue?.


Best Regards Kandy