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Get queue (API)

Question asked by KandyOtero on Mar 24, 2014
Latest reply on May 7, 2014 by dlender

Hi,

 

I'm trying to use the api (Get queue),

 

but when I call the URI I get the response -1

 

The USER logged and subscribed on the queue have two roles Agent and Supervisor,

 

What is the problem?

 

- <Queue>

  <name>NAME</name>

<statistics>

  <agentsNotReady>-1</agentsNotReady>

  <agentsReady>-1</agentsReady>

  <agentsTalkingInbound>-1</agentsTalkingInbound>

  <agentsTalkingInternal>-1</agentsTalkingInternal>

  <agentsTalkingOutbound>-1</agentsTalkingOutbound>

  <agentsWrapUpNotReady>-1</agentsWrapUpNotReady>

  <agentsWrapUpReady>-1</agentsWrapUpReady>

  <callsInQueue>-1</callsInQueue>

  <startTimeOfLongestCallInQueue />

  </statistics>

  <uri>/finesse/api/Queue/14</uri>

  </Queue>

 

 

Best Regards Kandy

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