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Maximum number of simultaneous call for an agent in Finesse 9.1

Question asked by yogeshkumarlog on Mar 13, 2014
Latest reply on Mar 13, 2014 by dlender

Hi All,


In finesse when Agent is on call, he can put the existing call on hold and can make another call. What is the limit of it? The number of maximum simultaneous call an agent have in finesse?

If there is a document which mention the upper limit then please point me to that.