I am developing an custom application. I want when any call receive at agents end , a pop will show which contain the campaign id of that call.
The process is that, we define certain campaign , then our Outbound dialer dial the number and connection will establish between agent and customer. Agents need to ask specific question according to the campaign so i need to know that, this call belongs to which campaign by recognizing the campaign id. So can any body know that how can we get the campaign id for the caller.
I have some knowledge development of CTI custom application.