I'm working to develop a CRM connected to Finesse (UCCX10), our agents must make a login in Extension Mobility (UCCM 9.1).
Reading the Finesse documentation, I found how can make a login on UCCX but i don´t found how must make a login in UCCM.
Is possible with Finesse?
My agents flow are:
1) Login on Extension Mobility
2) Login on UCCX
3) Activate to begin receive calls