I need to integrate an CRM app developed in Visual Basic. I can send commands to UCCX by Rest. How can I receive UCCX events in my CRM ?
I found the CAXL but I dont want to integrate in a browser.
Best Regards Kandy
No, unfortunately Cisco does not have a CAXL library for .NET
You could create a java applet that runs in the browser and would appear in a custom Finesse gadget. The applet could allow you to run a windows command when a call arrives (or a workflow is triggered). That command could be to invoke your thick client CRM VB App and pass call variables to it.
Or you could add the Finesse WebServices API and XMPP to your VB CRM app. Your app will need to send http requests to Finesse server and you will have to find and use an XMPP library that runs in a VB app in order to receive events. You would basically be creating a CAD replacement using the Finesse API.
Thanks for your response.
I thinking to use Jabber-net Library (https://code.google.com/p/jabber-net/) Do you Know about it?
I'm worry about the security of the solution, the CRM is an critical system.
Has Cisco a similar library to (Cisco Caxl) for .net ?
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