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UCM9 queue announcements

Question asked by janinegraves on Jan 30, 2014
Latest reply on Jan 31, 2014 by george.zhang

One of my CVP students has a new UCM9 system and wants to upload queue announcements -- but they get an error message when they try to transfer the recording. 

They use Audacity to record the announcement and save it as 16bit 8khz, mono.

But when they transfer it, they get the message "translation application error".

Does anyone know what might be wrong? Do they need to save the file as a different format?

Thanks! Janine

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