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Agent Greeting

Question asked by pavanpardeshi on Jan 30, 2014
Latest reply on Feb 10, 2014 by dlender

Hello All,

 

We have developed an agent desktop based on CTI Toolkit Combo Desktop.NET.

 

Now for one of the customer requirement, we need to include Agent Greeting feature in our agent desktop.

I can only see the SetAgentGreetingAction method on the agent object in the CTIOS developer guide document.

I also can't see the Button Enablement mask in the Enum provided in CIL libraries.

 

Does anyone used this feature with CTIOS based desktop?

Could you please guide me so that it will be helpful to me to start the development for this feature.

 

Regards,

Pavan

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