AnsweredAssumed Answered

The agent or device you selected has disabled Silent Monitor Functionality

Question asked by fabienlecler on Jan 29, 2014
Latest reply on Apr 24, 2014 by fabienlecler

Hello,

 

 

We use CTIOS 8.5 and  we developed a CTI bar  based on “CTI Toolkit AgentDesktop” sample (Win32 CIL)

 

I'm trying to implement Silent Monitor in order to allow the supervisor to listen our CTI bar.

 

I've added a silent a Silent Monitor Manager in the session

 

   Dim errorcode As Long
  Dim args As New Arguments
'Create the silent monitor manager
m_SMManager = m_Session.CreateSilentMonitorManager(args)
'Make the object the current manager
errorcode = m_Session.SetCurrentSilentMonitor(m_SMManager

 

 

 

I start Start Monitored Mode on "OnSilentMonitorStartRequestedEvent".

 

But when I try to monitor my agent with the Supervisor Tool I have the following message

 

"The agent or device you selected has disabled Silent Monitor Functionality"

 

Please, could you help me to understand what is wrong ?

 

Sincerely,

 

 

 

Fabien




 


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