We use CTIOS 8.5 and we developed a CTI bar based on “CTI Toolkit AgentDesktop” sample (Win32 CIL)
I'm trying to implement Silent Monitor in order to allow the supervisor to listen our CTI bar.
I've added a silent a Silent Monitor Manager in the session
Dim errorcode As Long
Dim args As New Arguments
'Create the silent monitor manager
m_SMManager = m_Session.CreateSilentMonitorManager(args)
'Make the object the current manager
errorcode = m_Session.SetCurrentSilentMonitor(m_SMManager
I start Start Monitored Mode on "OnSilentMonitorStartRequestedEvent".
But when I try to monitor my agent with the Supervisor Tool I have the following message
"The agent or device you selected has disabled Silent Monitor Functionality"
Please, could you help me to understand what is wrong ?