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CTIOS chat - agent on A side not able to send chat to agent on B side

Question asked by pavanpardeshi on Jan 28, 2014
Latest reply on Feb 4, 2014 by pavanpardeshi

Hello All,

 

We are facing issues with CTIOS chat functionality. The CTIOS version is UCCE 9 duplex. All the registry configuration are configured correctly on both the servers. AgentChatLevel and SupervisorChatLevel are configured same i.e. Unrestricted on the both the registry.

 

Still agent on A side can't send message to agent on B side and vice versa. Agent can send the messages to agents on same side.

 

Are we missing any chat related registry setting for peer communication? Please help.

 

Regards,

Pavan

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