How to do monitor for a off hook from an application?
Do you use TAPI? Finesse Application Programming Interface? SXML Java Client using JAX-WS?
Any code examples?
Finesse does not support CALL_SERVICE_INITIATED_EVENT. Instead, a finesse agent would receive a Dialog notification with state ‘Initiating’.
There is a Finesse sample gadget that receives dialog events. See the LearningSampleGadget-10.0.1.zip in the 10.0.1 gadgets folder on the Finesse
Documentation page here https://developer.cisco.com/site/tech/communication-collaboration/contact-center/finesse/documentation/
Finesse is used for call center agents and requires either UCCE or UCCX.
Thanks for the quick reply.I appreciate the input. I'll look at your example.
The JAX-WS is part of the UC Manager Serviceability and Real-time Device/CTI feed (RisPort). The documentation suggests I can see and off-hook but loks more like polling.
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