Hi,
we are looking for a way to gather statistical reports out of CME 9.1 (running on 2921), i.e. how many calls received (on specific DNs and Huntgroups), how many outgoing calls issued (from specific DNs) etc.
Any ideas how this could be achieved?
Thanks
Heinz
Take a look at this thread it shows the built in options and third party
https://supportforums.cisco.com/docs/DOC-9758
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmecover.html#wp1118926
In Cisco Unified CME 9.0 and later versions, support for call statistics is added for voice hunt groups. To write all the ephone and voice hunt group statistics to a file, the ephone-hunt statistics write-all command is enhanced and renamed to hunt-group statistics write-all command. If applicable, the TFTP statistics report consists of both ephone and voice hunt group statistics.
The show telephony-service all command is also enhanced to display the total number of ephone and voice hunt groups that have statistics collection turned on.
The statistics collect command under voice hunt-group configuration mode is introduced to enable the collection of call statistics for a voice hunt group.
The show voice hunt-group statistics command is introduced to display call statistics from voice hunt groups.
While this an old guide it too has the same information
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/srnd/design/guide/managcme.html#wp1076106
Thanks
Srini