AnsweredAssumed Answered

Historical Reporting tool Login Issue

Question asked by pillai_jamstech on Dec 10, 2012
Latest reply on Dec 10, 2012 by kelli.glass

The error occured while attempting to login to the tool.

Followed the Cisco Recommendation below:

 

The following has to be checked:-

HTTP proxy server
TCP port 6293 is blocked

 

 

12344.jpg

 

Both checked, As the entire network uses Proxy Settings so added the UCCX Server as an exeption in the proxy Settings. for a day it worked well but again user experienced the same issue.

 

What can be the possibility that is preventing the user not able to login, Its intermittent.

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