matthewbainbridge

UC520 - 'Call may be recorded' prompt before receptionist

Discussion created by matthewbainbridge on Nov 28, 2012
Latest reply on Nov 29, 2012 by matthewbainbridge

I would like to configure a disclaimer for incoming calls that will basically say "Your call may be recorded for quality assurance"  and then pass that call to the receptionist.

 

I've already got a very basic script in place that checks Holiday, Day, and then Time of Day and then passes the calls to 'MainCallsExt' if we are open and 'MainCallsClosedGDM' if we are closed.

 

I'm running software pack 8.6.1 on the UC520 (uc500-advipservicesk9-mz.151-4.M5 )

 

How do I go about creating the recording and integrating it into the script?

 

Matthew

Outcomes