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How to use WebEx Connect Import to remove CUCMClusterName and cause SoftPhone tab to disappear.

Question asked by jbsheridan on Oct 23, 2012
Latest reply on Oct 23, 2012 by

I am trying to use the WebEx Connect Import feature to turn off the SoftPhone tab for a select list of users. I am hoping that I can specify the CUCMClusterName to something that is equivalent to manually setting CUCMClusterName to None (this removes the SoftPhone tab until a new valid CUCMClusterName is uploaded).


I have tried using: [ nothing, spaces, 'None', and ""] but all are rejected when the import runs. I am sure there is a correct value to represent "None" in the import, or how else would disable/enable in batches?


Can't load image of spreadesheet used to import but here's this: