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Monitoring Call Park and Directed Call Park

Question asked by mknepper on Oct 1, 2012
Latest reply on Jul 22, 2014 by marktknepper

I have been searching for a way to determine who is parked where. I have seen this done programmatically via TAPI/JTAPI and I know of a couple third party developers that have integrated a third-party parking lot viewer into their applications. One example of this is with the classic, now EOL, Cisco Attendant Console. I don't know of any that are standalone or extend this to give visability of who is parked to the phone display. Anyone know of anything?

 

On a related note, there is a Directed Call Park that can be assigned to a Busy Lamp Field (BLF) button that shows the status, but does not show who is parked -- problem is if you have multiple DCP BLFs how do you keep track of who is paked where? Is there a way to programatically monitor DCPs?

 

Thanks!

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