My client is asking for ways to avoid confusion as many employees don't get that their ID is their Extension number, has this been addressed by the product team, does anyone know if it is on the roadmap to change or allow this to be changed? Is it the same in v9?
Thanks,
Mark Knepper
This is not changeable right now and is not changeable in 9.0 either.
We have an item on our long term roadmap to allow customer to change system prompts, but this is not on any commited roadmap for the next 18 months.