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CUE Editor / AA Dev Question - Dial by Extension not working in Submenus

Question asked by lihuizhan on Apr 5, 2012
Latest reply on Apr 10, 2012 by lihuizhan

Hi we recently added a submenu to our AA structure and we broke the dial-by-extension function

 

Call flow:

 

Audio - First Greeting

Audio – Menu Choices

(Dial-by-extension works at this point)

Choice 0: forwards to extension

Choice 1: goto submenu 1

Choice 2: goto submenu 2

 

Submenu 1:

(Dial-by-extension stops working at this point)

Choice 0: forwards to extension

Choice 1: forwards to extension

Choice 2: forwards to extension

Choice 3: forwards to extension

Choice 4: forwards to extension

 

Submenu 2:

(Dial-by-extension stops working at this point)

Choice 0: forwards/transfers to PSTN(cellphone)

Choice 1: forwards to extension

Choice 2: forwards/transfers to PSTN(cellphone)

 

Would like to accomplish the following:

·         we want to be able to dial-by-extension in the sub menus

 

Considerations:

·         There are two out of the ordinary configurations to this standard AA setup.

1.       The dial-by-extension numbers that work in the root menu are prepended with a series of digits

a.       For example: if you dial extension 123 that gets turned into 5000123

2.       The digit confirmation audio has the prepended digits removed

a.       For example: if you dial extension 123 that gets turned into 5000123 and instead of hearing “dialing, extension 5000123” you hear “dialing, extension 123”

·         This additional configuration is working wherever dial-by-extension is still working. We need this functionality retained throughout the sub menus where dial-by-extension is employed, so I’m not sure if variable segregation is required or if the existing variables can simply be reused.

·         This previous post defines in more detail how this additional functionality was created and implemented.

o   https://communities.cisco.com/message/79759#79759

 

 

Other thoughts:

1.       Previously we experimented with adding an additional choice to each of the submenus which invokes a dial-by-extension prompt. However this doesn’t seem to be possible because some menu choices are pointed directly to the PSTN (i.e. 9555-123-1234) and thus enabling the external transfer option was required and therefore someone can dial an international number in the dial-by-extension prompt and make a fraudulent call.

2.       Less importantly though this complicates the menu structure, is nonstandard and requires more user input and time.

3.       Though we prefer the option of having seamless dial-by-extension throughout all submenus this is not critical. If its to complex or not possible we obviously will accept any solution fixes the issue and doesn’t permit any security vulnerability.

 

We thank you in advance for you time and participation in this resolution. Attachd is the current script where the previously stated mods are working but we're stuck on dial-by-extension in submenus.

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