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User Count Tool beta now published to SW Center on CCO!

Discussion created by brehamil on Apr 3, 2012
Latest reply on Apr 9, 2013 by gregwils

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Now User Count Tool (UCT) is available to all CCO users in beta form on the SW Center. We encourage partners, field and end-users to test this tool with CUCM versions 5.0 through 8.6 and become familiar with the manner of license conversions to CUWL and UCL license types on 9.0 systems.

Currently, this is posted to version 8.6 location prior to 9.0 availability. Location/path on SW Center is as below:

Downloads Home

Products

Voice and Unified Communications

IP Telephony

Unified Communications Platform

Cisco Unified Communications Manager (CallManager)

Cisco Unified Communications Manager Version 8.6

Unified Communications Manager / CallManager / Cisco Unity Connection Utilities-UCT

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23 Replies

jesus.z.sanchez Nov 9, 2012 5:53 AM
Doesnt it work with CM 4.X?
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r.pennington @ jesus.z.sanchez on Nov 9, 2012 9:19 AM
No as CUCM 2.x,3.x,4.x weren't based on DLU's and the UCT reads the config and DLU's to make the calculation.
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sdistef Nov 9, 2012 2:17 PM
The latest one on CCO is dated June 28 2012.
Is this the latest?
I seem to remember alot of churn with release 9 in September.

Thanks...
Steve
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sdistef @ sdistef on Nov 20, 2012 3:54 PM
Hello? Cisco?

The UCT on CCO is from June 2012. I ran it yesterday at a customer site and after I spent 2 hours explaining the new 9.0 Licensing, the ool gave me the pre September 9.0 licence terms!!!
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brehamil @ sdistef on Nov 30, 2012 11:43 PM
today (november 30) was target post date. this has moved to next week - suggest you check december 5.
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sdistef @ brehamil on Dec 2, 2012 2:22 PM
Its not so easy this Cisco Licensing thing is it ;-)

I'll check next week. Thanks for the tip.
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r.pennington @ sdistef on Dec 20, 2012 12:22 PM
Checking back - 20th December, is it out yet ?
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sdistef @ r.pennington on Dec 20, 2012 1:07 PM
Yes, its under the Utilities section of UCM in SW Donload on CCO.
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r.pennington @ sdistef on Dec 20, 2012 1:51 PM
great thanks
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ahmed.bensalah Jan 31, 2013 9:22 PM
Hi All,

Did someone try the user count tool version 2 (released on december 20th 2012) and succed to extract a valid report ?
I'm trying the new version and there is no report that is generated.

Best regards,

Ahmed
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r.pennington @ ahmed.bensalah on Feb 1, 2013 11:40 AM
yep for for me. The results you get take some explaining that's for sure..... but I do get a report
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cogden @ ahmed.bensalah on Mar 20, 2013 5:28 PM
I have just tried running v2.0 of the UCT and no report was generated!
I ran v1.0 and it works fine.
I noticed v2.1a recently posted, downloaded and tried running, again no report generated?
Did you figure out why your report was not generated, Ahmed?
Chris
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a.golovin @ cogden on Apr 3, 2013 4:19 PM
Having the same simptoms.
v1.0 works, 2.0 and 2.1a do not.
Has any one figured this one out yet?
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bombachris @ a.golovin on Apr 3, 2013 4:58 PM
Same here. 2.0 and 2.1a don't work at all. Report generates with no data.
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gregwils @ bombachris on Apr 3, 2013 8:03 PM
There is a known issue when upgrading from v1.0 to v2.x: no error message is displayed after report generation but there is no information in the License Requirements Based on Usage Data table.

The workaround is to remove the C:\users\<user>\UserCountTool folder and restart UCT 2.x. The issue will be fixed in the next release of the tool.
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jcooke@eplus.com @ gregwils on Apr 3, 2013 7:55 PM
I've tried this multiple times already (deleting the folder) and the results don't change.
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cogden @ gregwils on Apr 9, 2013 3:42 PM
I deleted the folder in:
"The workaround is to remove the C:\users\<user>\UserCountTool folder and restart UCT 2.x"
and this worked for me.

We have enough challenges with upgrades, licenses and migrations, I just wish the responsible Cisco QA folks would be more thorough before posting upgrades to utilities. Collectively this type of 'glitch' creates a lot of wasted time and unnecessary headaches.
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gregwils @ cogden on Apr 9, 2013 7:42 PM
Glad to hear the workaround fixed your problem and we appreciate your feedback.

Yes, upgrades, licensing and migration are certainly a challenge and we think we're on the right path with the User Count Tool and Enterprise License Manager. But, as you say, any glitches make it difficult on our users. We're commited to getting this process right and the feedback we're getting from our customers will be invaluable to our QA folks going forward.
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jcooke@eplus.com Mar 20, 2013 5:32 PM
I'm having sporadic issues with the UCT not generating counts properly - the collection seems to run however the Essential/Enhanced/EnhancedPlus/Standard/Premium counts are zero. The unused DLU's report correctly however.

Has anyone else run into this before?

Joe
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jesus.z.sanchez @ jcooke@eplus.com on Mar 20, 2013 5:34 PM
I've ran this version with some remarks.

UCL Basic and UCL Enhanced reported correctly, but it shows a lot of Essetial licenses that actually should not exist.
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cbrasolin Apr 9, 2013 1:33 PM
My workaround was to use a new virtual machine where UCT was never run. But today i just tried to use the new UCT 2.1a and the test connection is ok, but when i try to generate the report i've this error

I tried another fresh virtual machine and my PC but i've the same problem also when i try to connect on different CUCM cluster. Any idea? Is there any kind of log generated by UCT?
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gregwils @ cbrasolin on Apr 9, 2013 2:04 PM
The UCT log is located at (for example) C:\Users\<user>\UserCountTool\com\cisco\uct\log4j
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cbrasolin @ gregwils on Apr 9, 2013 2:35 PM
Thx gregwils.

I've attacched the log where the ip address of the CUCM is changed to 1.1.1.1.
It seem that a something of strange is happen. The username a password are correct, i can login with them and the user have the "super user" privilege, so AXL role.
UCT seem to be able to connect to the database but when the log change to "Thread-4" i see "Error occoured while decrypting AXL Password. Error: Password is not ASCII".
This happen to me trying different CUCM cluster, the strange thing is that on February i used UCT 2.0 on that cluster and it worked.

Any idea?

Regards,
Attachments
- uct.log.zip1.8 KB
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User Count Tool beta now published to SW Center on CCO!

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