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CME to SRST

Question asked by vishal.bhardwaj@bell.ca on Mar 21, 2012
Latest reply on Mar 22, 2012 by sdistef

Hi,

 

2 Weeks Ago I sold a CME Solution to Customer as per their requirement but now they want to have it Centralized with the Business Edition at their Main Toronto Site.... Now, when I sold the Solution I told them that they can convert from CME to SRST without any additional Hardware or software cost...

 

But now someone just told me that we have to use 3X3 or 4x4 in Canada promotion to change it from CME to SRST as it is an Upgrade?

 

Can someone please provide me a document or assurance that this can be done for free (because this is what I have in mind till now that customer should not be paying anything just to change from CME to SRST and I thought license will be converted automatically (through programming change of course)

 

Quick help will be really appreciated.

 

Thanks

Vishal

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