Based on the quality report Tool, when the QRT Button pressed, it will store the contenet at CUCM DB and can be viewed by QRT Viewer.
Will the QRT raise any falgs into the CDR to be viewed by a Billing system?
Thanks for your support .....
I do not believe that QRT ties into CDR records. When the QRT button is pressed, the current call data is collected through an 'out of call control' process and stored into a database that can pull the information indpendently of a CDR record. Because the QRT reporting is done outside the call details, there is no flag in CDR to indicate that QRT had been triggered for that call.
Technical Marketing Engineer
Retrieving data ...