I have been looking for ways to integrate Salesforce with our Cisco CUCM/CCX environment. I found a lot of discussions and documentation but would like to get some things clarified to make sure I have the correct picture.
According to what I have found so far there are several ways to do the integration:
- Use CRM connector - this is only supported in CUCC Enterprise, CUCCX is not
- Use Callconnector - this should work with CUCM, CUCME, CUCCX, but then you can not use CAD
- Use CAD to integrate
I would appreciate it if anyone can confirm these are all option and explain a bit more or guide me to the correct documentation for the integration.