AnsweredAssumed Answered

Cisco - Salesforce integration

Question asked by koenvdm_AC on Jun 20, 2011
Latest reply on Jun 27, 2012 by winijenh



I have been looking for ways to integrate Salesforce with our Cisco CUCM/CCX environment. I found a lot of discussions and documentation but would like to get some things clarified to make sure I have the correct picture.

According to what I have found so far there are several ways to do the integration:

  1. Use CRM connector - this is only supported in CUCC Enterprise, CUCCX is not
  2. Use Callconnector - this should work with CUCM, CUCME, CUCCX, but then you can not use CAD
  3. Use CAD to integrate


I would appreciate it if anyone can confirm these are all option and explain a bit more or guide me to the correct documentation for the integration.