Hi,
IN a company which uses Cisco Cucm version 7 at the HQ center with a centralized connection
with 10 branches..
Is there a featrure to disconnect an active call for a user after several minuter (5 min for example)..?
thanks
Hi
Can this service parameter (Max Call duration timer) be assigned only for external calls? or this parameter works forn internal calls too.
Regars
Juan Carlos Aleman
Juan,
Your question was also answered in a separate discussion at this URL.
https://communities.cisco.com/message/128576#128576
Thank you for participating in the Community.
Kelli Glass
Moderator for the Cisco Collaboration Community
- 1 person found this helpful
The only method in CUCM to disconnect an active call is to set the max call duration timer to a value that will terminate a call after the timer expires.
Thanks,
Dan Keler
Technical Marketing Engineer
Thanks,
so it can be done for all the phones ? it can`t be for a specific phones only?
regards,
on another thing............
if i want some ip phones to be inactive during off time hours and others remain active.
Cucm version 7 is used...............?
Hi,
In order to terminate a call from an specific phone you will need to use an H.323 GW and a TCL script that will basically 'read' what the originating phone is and termintate the call after X minutes.
PLEASE NOTICE THAT CUSTOM TCL SCRIPTS ARE NOT SUPPORTED BY CISCO, THIS MIGHT BE SUPPORTED BY DEVELOPMENT IF YOU HAVE A DEVELOPER SUPPORT CONTRACT.
Now for the off hours inactive phone you can accomplish this by using 'time-of-day-routing' (TOD) on CUCM, using this you can send the caller (internal inactive phone or external caller calling an inactive phone) to VM or a recording on Unity indicating that they are off hours, or just provide reorder tone, here is the info about TOD
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/admin/7_1_2/ccmsys/a03tod.html
If this helps please rate!
Regards,
Christian Nuche
PDI HD Team.
www.cisco.com/go/pdihelpdesk
CUCM does support max call duration, but the setting is a global in nature. So if you set the max call value to 5 minutes (300 seconds), then all calls will terminate after 5 min.
The service parameter is 'Maximum call duration timer'
Thanks,
Dan Keller
Technical Marketing Engineer