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CUBE SIP migration with Mitel, Siemens, and Avaya CC

Question asked by danielosu on Apr 18, 2011

Hi folks,

 

Does anyone have an experience to integrate Cisco CUBE/CUCM with Mitel, Siements, or Avaya contact center? I wonder whether such integration would be possible for CUBE/CUCM to handle call routing while keeping agent routing within other vendors' CC solutions.

 

If done, what would be the main challenges you found?

 

Thanks all

LJH

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