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CUPC 8.5 - Call Pick Up

Question asked by Keith.Hetherington on Apr 14, 2011
Latest reply on Apr 4, 2012 by

We've recently deployed CUPC 8.5 and the main challenge we're facing is colleagues being unable to perform a simple 'call pick up' from their CUPC client when another colleagues CUPC client is ringing.  How are people getting around this ..... or aren't you?  Speaking to Cisco there doesn't seem to be anything on their product roadmap to add basic telephony functionality to the CUPC client.  This really surprises me as features such as multiple line apperance and call pick up are pretty fundamental.  Any ideas or thoughts would be apprecaited.