My Customer needs a Cisco UC system that will start with 10 people but can scale up to a maximum of 200
people. This is going to be a call center application and we would need the Cisco Unified Call Connector for Salesforce.com. Initial system will be with basic ACD functionality, click-to-dial, call reporting, record/monitor, and the ability for the agents to use their workstations as the phone with USB headsets. Later on they will need some skills based routing but not with the initial system.
Can anyone suggest a configuration.