AnsweredAssumed Answered

CFA to voicemail not working

Question asked by jeffrey-young on Jun 1, 2010
Latest reply on Jun 7, 2010 by dakeller

This is a CM 7.1.3, Unity Cxn 7.1.3.1000 environment.  When callers hit the auto attendant and dial a 4 digit extension, if that person is call fowarding all to voicemail they hear MOH and a beep....it sounds as if it is skipping or in a loop.  If you were to dial the person's DID with the same CFA to voicemail you receive their voicemail.

 

Need a little help with this, first time I've seen this happen.

 

Thanks,
Jeff

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