AnsweredAssumed Answered

Issues with Salesforce Plugin

Question asked by on May 17, 2010
Latest reply on May 21, 2010 by lpratt

I am having some issues with the Salesforce plugin:


  1. Automated installation of TSP.
    We are currently testing with a small group and will then role out to a much larger group.
    Does anyone have any instructions for how I can roll out this install automatically?
  2. Password change policy.
    Our CUPC passwords are synced with our windows passwords which are changed frequently.
    Every time a user is required to change their windows password the TSP driver will no longer connect as it has the old password.
  3. CUPC Softphone is ignored.
    We have CUPC and are using the softphone.
    If I answer an incoming call with CUPC the call comes through the headset via the computer.
    If I answer an incoming call with in the plugin the phone (Cisco IP Phone 7941) is put in hands free with the speaker on.


My installation is:

  • Client
    • Cisco Salesforce Plugin 1.3.2
    • Cisco Unified Communications Manager TSP 6.1(3.2)
    • Cisco Unified Personal Communicator 7.0(2.13496)
  • Server
    • Unified Communications Manager 6.1