mchambliss

Call Reporting From CUCM thru UCCX

Discussion created by mchambliss on Apr 27, 2010

I am looking for a call reporting solution that can provide the history of a call "Cradle to Grave", from when the call first entered the enterprise, then if it makes it to a CSQ in UCCX, then if it is transferred, etc.

 

Any suggestions?

 

Thanks,
Mark

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