What are your thoughts on the importance of proactively Monitoring and Managing UC system on an ongoing basis? I have seen in several cases where specially small to mid size customers are some times missing this component, what could be the possible reasons? I can think of some as listed below.
- Proactive Monitoring requirements are generally excluded from the early sales discussion with the customer?
- Monitoring and Management products are expensive?
- Customers are not fully aware of what is out there?
- More load on customer's operations staff? or too many isolated tools to manage?
- Difficult to decide on which product to use?
- Or some customers think that link up/down plus some basic service monitoring from their existing NMS system would be enough?
What do you think? and will you share please?