Cisco Collaboration TweetChat Starts Today at 12 Noon ET (Topic = Social Media and Collaboration Tools in Customer Care)

Discussion created by ladougla on Mar 11, 2010

Join Cisco  Product Line Manager, Tod Famous,  and other experts as they chat live on Twitter about the growing impact  of social media and collaboration tools in effective customer care.   The Cisco Collaboration TweetChat will take place on Thursday, March 11  from 12:00 - 1:00 pm ET using the #CollabChat hashtag. Discussion will  include:



  • Why and how to integrate social media into  your company's customer care strategy.
  • Tools you need and how to staff for it
  • Tracking and measuring performance



Submit questions in advance to @CiscoCollab or submit by  commenting below.


What  is a TweetChat?

Tweet  chats are online conversations, held at a pre-arranged time, between a  group of Twitter users, and using a specific Twitter hashtag to identify  the discussion.



How Do I Participate?

On the day of the event, login to and follow the #CollabChat hashtag.  Alternatively,  you can use your favorite Twitter client (i.e. Tweet Grid, TweetDeck)  or TwitterSearch to follow the  chat hashtag.  During the event, you can follow the discussion,  contribute questions, and submit your own comments by using the same  hashtag.