Join Cisco Product Line Manager, Tod Famous, and other experts as they chat live on Twitter about the growing impact of social media and collaboration tools in effective customer care. The Cisco Collaboration TweetChat will take place on Thursday, March 11 from 12:00 - 1:00 pm ET using the #CollabChat hashtag. Discussion will include:
- Why and how to integrate social media into your company's customer care strategy.
- Tools you need and how to staff for it
- Tracking and measuring performance
Submit questions in advance to @CiscoCollab or submit by commenting below.
What is a TweetChat?
Tweet chats are online conversations, held at a pre-arranged time, between a group of Twitter users, and using a specific Twitter hashtag to identify the discussion.
How Do I Participate?
On the day of the event, login to www.tweetchat.com and follow the #CollabChat hashtag. Alternatively, you can use your favorite Twitter client (i.e. Tweet Grid, TweetDeck) or TwitterSearch to follow the chat hashtag. During the event, you can follow the discussion, contribute questions, and submit your own comments by using the same hashtag.