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accessing messages that are in the undeliverable mailbox in unity connection 7

Question asked by donmitswv on Feb 26, 2010
Latest reply on Mar 2, 2010 by donmitswv

I have a customer that wants to get the messages out of the undeliverable mailbox, however, when a user tries to access the mailbox id 99999 and enters the pin number it fails authentication. I reset the pin again, but still failed authentication. Is there a setting to allow login to this mailbox somwhere in unity connection or could something else be going on?