RTS is a shipment that has been returned to a Cisco designated location or is about to be returned to Cisco. Refused shipments usually result due to one of these scenarios:

  1. When customer refuses shipment
  2. When equipment is undeliverable to the correct location due to invalid shipping information such as incorrect address, wrong suite number, no contact name etc
  3. When equipment is undeliverable to the correct location due to invalid shipping information on the Order, which is a result of Order Entry Error such as duty paid/unpaid attributes.
  4. When Freight Carrier delivers to the wrong destination and site refuses to take ownership of goods.

As we cannot keep the deliveries in our Distribution Center for a long time, we would require a response within the next 72 hours. If no response is received within this timeframe, we will create a $0 RMA to receive this as an unauthorized return. Once the parts are received on this RMA, we cannot re-ship them, and therefore a new order will have to be placed by the customer.

New orders means new leads times, so for the best interest of your project time lines please ensure you notify us at once if a delivery has been refused and wish to have it re-shipped.

In addition, further approvals will be required to issue the credits to the customer, and the credit value may be subject to a 15% restocking fee per the Sales Terms & Conditions. This includes issues such as if the return reason pertains to a late change/cancellation request, or if the shipment is no longer required by the customer.

 

 

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Logistics and Returns

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