A Commercial Invoice is a shipping document, issued with all international shipments. The data on this document are required to support customs clearance.
Without a Commercial Invoice, customs cannot be cleared and order needs to be kept in storage. This severely impacts customer satisfaction, because of shipment delay and the additional costs associated with storage at customs. Therefore, the team takes all such requests very seriously and escalations are handled with utmost priority.
You may request to obtain a Commercial Invoice on Cisco letterhead paper. It is illegal to change the commercial invoice after the order has been ‘ship confirmed' in our system. Contact the Export Compliance group with questions.
The Shipping Documents tool can be used to print a Commercial Invoice and Packing Slip .
Logistics and Returns
Logistics and Returns offers partners the opportunity to gain valuable insight and direction relating to Cisco’s Logistics and Returns programs and processes. Partners are able to access several forms of content that address policy, process and tools.