Returns Materials Authorization (RMA) Processing & Management


Cisco has an "All Sales Are Final" policy outlined in the Standard Terms and Conditions of Sale: Customers/Partners are only allowed to return products when they are defective, shipped due to a Cisco error, or in compliance with a Cisco program (such as Trade-In or End-of-Lease); all other requests to return equipment are made at Cisco's discretion.

All returns require approval from Cisco, and once approved, an RMA (Returns Materials Authorization) number associated with the return will be issued. All returns must be accompanied with an RMA Number clearly marked on the packaging.

All products and components must be sent to Cisco in the same working condition in which they were received, or, for equipment which was deployed by the customer or partner, in the condition it was removed from deployment, and properly packaged to prevent damage in transit.


Restocking Fee

For Return requests that don't conform to the RMA booking policy, but were approved as an Exception, a 15% Restocking fee might be applied depending on the issue and situation.

Please refer to the Sales Terms & Conditions for further details.

The Restocking Fee is applied on Line Level, deducting the fee from each individual priced Product. Service Lines are not included in this deduction. The team will communicate this to you before the RMA is processed, however if you would like to have this fee waivered, then you would need to work with your Account Manager on further approvals.

Restocking fees are only applied to RMA with Credit returns.



Logistics and Returns

Logistics and Returns offers partners the opportunity to gain valuable insight and direction relating to Cisco’s Logistics and Returns programs and processes. Partners are able to access several forms of content that address policy, process and tools."