Oracle CX CRM Integration for Cisco Contact Center UCCE software in action!
We enhance Oracle's Service Cloud CRM solution.
Provides functionality for multichannel contact centers beyond the simple voice integrations available on the market today.
Configurablescreen pops with customer data and interaction history. The b+s gadget reduces handle time, speeds issue resolution, and enables faster call processing by providing agents with screen pops of customer information at the time the interaction arrives.
A “single pane of glass” approach eliminates fumbling between applications, providing agents with access to tools, customer information, and interaction management in a single GUI.
Questions? Then book your individual meeting right now and right HERE!
We love to build intelligent Cisco Contact Center solutions!