Skip navigation
All People > Bruno Gruenig > Bruno Gruenig's Blog > 2016 > December
2016

See our

Oracle CX CRM Integration for Cisco Contact Center UCCE software in action!

 

ScreenshotOracleCX.PNG

We enhance Oracle's Service Cloud CRM solution.

 

 

Key Features

 

  • Provides functionality for multichannel contact centers beyond the simple voice integrations available on the market today.

 

  • Configurablescreen pops with customer data and interaction history. The b+s gadget reduces handle time, speeds issue resolution, and enables faster call processing by providing agents with screen pops of customer information at the time the interaction arrives.

  • A “single pane of glass” approach eliminates fumbling between applications, providing agents with access to tools, customer information, and interaction management in a single GUI.

 

 

Questions? Then book your individual meeting right now and right HERE!

 

 

We love to build intelligent Cisco Contact Center solutions!

 

Team Bucher + Suter

b+s Logo_br_m_1181x549.png

Der Dank geht an unsere geschätzten Parter, Kunden und Mitarbeitenden! Wir freuen uns über den erfolgreichen Markteintritt unserer b+s Cloud Services (powered by Cisco HCS) für Unified Communications as a Service (UCaaS) und Contact Center as a Service (CCaaS).


Hier erfahren Sie mehr über unsere b+s Cloud Services:

Bucher + Suter: Cloud Services Powered by Cisco HCS

 

ShowAudienceChris2

 

b+s Logo_cmyk_br_o_1183x429_transparent.png