Bruno Gruenig

We are excited to bring you the following important news

Blog Post created by Bruno Gruenig on Nov 15, 2016


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  • Resort Licensing – get email and chat integration bundled at no additional cost

In an effort to make your job easier, we have streamlined the process of ordering our CRM connectors via Cisco SolutionPlus program. Specifically, we have converted the pricing structure for all CRM connector products into what we are calling a “Resort Licensing” model. This all-inclusive approach allows customers to leverage integrated CRM email & chat channels without needing to purchase a separate license. The result: greater product value & easier ordering.


  • New Products on SolutionPlus

To allow you to offer a more comprehensive portfolio of products, we have added our b+s Fusion for Finesse CRM, and b+s Connects for Salesforce UCM Editions to SolutionPlus.

Fusion for Finesse CRM is a powerful Finesse framework integration which allows contact center agents to manage CRM information from within the Finesse browser interface.

Connects UCM Edition integrates Cisco Unified Communications Manager CTI into the Salesforce interface. Everyday users of Cisco telephony can now reduce desktop clutter, streamline their handling of calls and customer information and eliminate the need for users to navigate a separate telephony softphone while doing work in the CRM.

Please take a moment to look at this updated ordering guide to learn more: Go to Ordering Guide.


  • Salesforce Omni-Channel Federation

Following up the exciting announcement of the new Cisco and Salesforce partnership, we are proud to be the named partner responsible for providing the integration middleware connecting these market leading solutions. For more information on that announcement click here.

Bucher + Suter has released what we are calling Salesforce Omni-Channel Federation. This new feature, which is included in our base b+s Connects for Salesforce license, enables Salesforce Omni-Channel (routing) to be federated with voice channel provided by Cisco Contact Center.

See Bucher + Suter Salesforce Omni-Channel Federation in action! This quick demo video and article will give you a sense of the benefits this functionality provides.

Please feel free to contact us for further information at In the Americas, please call +1-800-917-9060. In EMEAR/APAC, please call +41-31-917-52-00.

Warm regards, Team Bucher + Suter