Bucher + Suter: Siebel Integration

Key Benefits

  • Pre-integrated solution provides rapid and reliable deployment and lowers implementation costs.
  • Seamless integration with the Siebel Communications Toolbar allows agents to handle customer interaction (voice, email and chat) without needing to switch between applications. This streamlines agent workflow and reduces training.
  • Unified media handling and universal queue enable centralized routing, reporting, scheduling etc. This improves productivity and simplifies administration.
  • Flexible screen pops with customer and interaction history reduce handle time, speed issue resolution and enable faster call processing by providing agents with customer information at the time the customer interaction arrives.



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